1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SiteBrief LLC ("SiteBrief," "we," "us," or "our"), a Texas limited liability company. These Terms govern your access to and use of the SiteBrief platform, including the web application at sitebriefapp.com, the SiteBrief mobile applications, and all related services (collectively, the "Service"). If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business.

2. Description of Service

SiteBrief provides a mobile-first field documentation and walkthrough reporting platform that enables service professionals across any industry — including construction, inspections, property management, landscaping, cleaning, pest control, pool service, and custom trades you define — to create, manage, and deliver professional site walkthrough reports to their clients. Features include AI-assisted report generation, photo documentation, voice-note transcription, client portals, two-way messaging threads, electronic signatures with one-time-code identity verification (by SMS or email to the contact information on file), and PDF export. Paid plans may include additional features such as Continuous Walkthrough recording (hands-free audio recording with photo capture and AI report assembly), extended data retention, automated client reminders, mid-project Quick Agreements, accounting integrations (e.g., QuickBooks Online), and Evidence Pack documentation archives; feature availability depends on your plan and may change as described in Section 25.

3. Eligibility

You must be at least 18 years of age and capable of forming a legally binding contract to use SiteBrief. By creating an account, you represent that you meet these requirements. SiteBrief is intended for professional business use by service providers, inspectors, and field professionals in any industry, and is not intended for personal, family, or household use.

4. Account Registration & Security

To access SiteBrief, you must create an account using a valid email address and password, or authenticate via Google Sign-In. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at support@sitebriefapp.com if you suspect unauthorized access. We are not liable for any loss arising from unauthorized use of your account.

During any beta period, access may require an invitation code. Sharing invitation codes is prohibited without express written permission from SiteBrief.

5. SMS Messaging Terms & Telephone Consent

SMS messages sent through SiteBrief are transactional and operational in nature; they are not marketing messages. Carriers are not liable for delayed or undelivered messages.

Automated sign-off reminders. Where enabled, SiteBrief may send a limited number of automated SMS reminders to a client about a report awaiting sign-off. Reminders follow a capped schedule, are not sent during local nighttime quiet hours, stop permanently when the client replies STOP, signs off, or the reminder limit is reached, and stop automatically on delivery failure. The account holder is responsible for having the client's consent to be contacted (see "Your clients' phone numbers" below).

Your clients' phone numbers. When you enter a client's phone number, SiteBrief sends SMS messages to that client on your behalf (portal links, notifications, and verification codes). You represent and warrant that, for every phone number you enter, you have obtained the number holder's prior express consent to receive such messages, that the number is accurate and belongs to your client, and that your use complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all other applicable communications and privacy laws. You will indemnify SiteBrief for any claim arising from messages sent to a number you provided (Section 19).

6. Device Permissions: Camera, Microphone & Photos

The Service requests access to your device's camera, photo library, and microphone so you can capture site photos and record voice notes. These permissions are used solely to provide Service features and can be revoked at any time in your device settings, though doing so will disable the corresponding features. You are solely responsible for what you photograph and record, including obtaining any consent required by law from persons who appear in, or whose property or voice is captured in, your photos and recordings.

6A. Continuous Walkthrough Recording

The Continuous Walkthrough feature, where available on your plan, records a continuous audio track through your device's microphone (including a connected headset) while you walk a site, together with any photos you capture, and uses automated transcription and AI to assemble a draft report. The recording indicator is shown on screen while recording is active, and recording pauses automatically after an extended period of silence.

Continuous Walkthrough transcripts are a drafting input and are treated as AI-generated content under Section 9. Access to raw transcripts is limited to the account holder; transcripts are retained for a limited period described in Section 13 and in our Privacy Policy.

7. Acceptable Use

You agree to use SiteBrief only for lawful purposes and in accordance with these Terms. You may not:

• Use the platform to harass, threaten, or defraud any person
• Upload content that is illegal, defamatory, obscene, or infringes on third-party rights
• Enter phone numbers or contact information without the owner's consent, or send messages prohibited by law
• Falsify, backdate, or misrepresent any report, photo, signature, or record
• Attempt to reverse-engineer, hack, probe, or disrupt the platform or its infrastructure, or circumvent any security or verification feature
• Use automated tools to scrape, crawl, or extract data from the platform
• Impersonate another person or entity, or sign on behalf of a person without authority
• Resell, sublicense, or provide the Service to third parties except as intended (sharing reports with your clients)
• Use the platform for any purpose other than legitimate field documentation and project management

We may suspend or terminate accounts that violate this section, with or without notice, and may remove content that we reasonably believe violates these Terms or the law.

8. Your Content & Responsibility

You retain ownership of all content you create within SiteBrief, including reports, photos, voice notes, and project data ("Your Content"). By using SiteBrief, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display Your Content solely to operate, provide, secure, and improve the Service.

You are solely responsible for Your Content — its accuracy, legality, and appropriateness, and for having all rights and consents needed to capture and share it. SiteBrief does not review, verify, endorse, or take responsibility for the content of your reports or messages. Any reliance by you, your clients, or any third party on content transmitted through the Service is at their own risk.

9. AI-Generated Content

SiteBrief uses artificial intelligence to transcribe voice notes and to assist in generating report summaries from your notes and observations. AI-generated content is a drafting aid only and may contain errors, omissions, or inaccuracies. You are responsible for reviewing, editing, and verifying all AI-generated and transcribed content before sending it to clients. SiteBrief makes no warranty regarding the accuracy, completeness, or fitness of AI-generated content, and is not liable for any consequence of your use of unreviewed AI output.

10. Electronic Signatures & Sign-Off Records

By using the Service, you and your clients consent to conduct transactions electronically and to the use of electronic signatures, records, and disclosures under the U.S. ESIGN Act and applicable state equivalents (e.g., UETA). When a client signs off on a project, the Service records the drawn signature, the verified phone number or email address (confirmed by a one-time code sent to the contact information on file for the project), the signing device's IP address, a timestamp, and a cryptographic content-integrity hash, and freezes the report into a PDF. The record states the verification method actually used. All parties consent to the collection of this information as part of the sign-off record.

Once a project is signed off, the record is locked and cannot be edited by either party. You are responsible for ensuring the report is complete and accurate before requesting sign-off, and for ensuring the person signing is your client or their authorized representative. SiteBrief verifies control of the phone number or email address provided; it does not independently verify any person's identity, authority, or capacity to sign, and is not responsible for fraudulent or unauthorized signatures resulting from inaccurate contact information you provided or from loss, theft, compromise of, or unauthorized access to, a signer's phone or email account. Where a project has multiple contacts, only the primary contact may sign, approve, or agree to project records; additional contacts receive view-only access.

10A. Quick Agreements (Mid-Project Change Records)

Where available on your plan, the Quick Agreement feature lets an account holder send a client a short, single-item change record during a project — a description of the change, its price effect (an added amount, no charge, or a credit), and optionally one photo. The client's primary contact may agree to or decline the change in the client portal after verifying their identity with a one-time code sent to the contact information on file (larger amounts may require a fresh code at the moment of agreement). An agreed Quick Agreement is sealed — including the description, amount, timestamps, the verified contact and verification method, and any photo's cryptographic hash — becomes part of the locked project record, and appears in the project PDF. A Quick Agreement covers only the change and amount it describes; it does not confirm or approve any other part of the project. Electronic signature and record terms in Section 10 apply equally to Quick Agreements. Quick Agreement amounts are records of what was agreed between you and your client; SiteBrief does not collect, process, or guarantee payment of those amounts.

10B. Evidence Packs

Where available, an Evidence Pack is a downloadable archive of a signed-off project's record: the frozen sign-off PDF, project photos, the message thread, the sign-off record, a manifest listing each file with its cryptographic hash, an independent trusted-timestamp certificate, and instructions for verifying the archive's integrity with freely available tools. Evidence Packs are generated from the project record as it exists at generation time; content excluded from the record (or already deleted under the retention schedule in Section 13) is not included. Evidence Packs may be included with certain plans or offered as a separate purchase. SiteBrief provides the archive and verification data as a documentation convenience and makes no representation that any record will be admissible or sufficient in any particular proceeding.

11. Client Portals & Third-Party Access

When you send a report to a client, SiteBrief generates a unique portal link for that client. Anyone in possession of a valid portal link and the associated verification code may access the portal. You are responsible for ensuring client contact information is accurate before sending. Your clients' use of the portal is subject to these Terms and our Privacy Policy.

12. Subscription, Billing & Auto-Renewal

SiteBrief offers free and paid subscription plans. Pricing, billing cycles, and plan details are available at sitebriefapp.com or in the app. Payments are processed by third-party payment processors (e.g., Stripe, or Apple/Google in-app purchase managed via RevenueCat); SiteBrief does not store your full payment card details.

Subscriptions renew automatically at the end of each billing cycle and your payment method is charged unless you cancel before the renewal date. You may cancel at any time through your account settings, the billing portal, or your app store subscription settings; cancellation takes effect at the end of the current billing period. Canceling stops future renewal charges only; you retain access through the end of the paid billing period. All fees are non-refundable, and no partial or prorated refunds are provided for unused time, except as required by applicable law or the policies of the applicable app store. Failure to pay may result in downgrade, suspension, or termination. During any free trial or beta period, these Terms still apply. We may modify pricing with reasonable advance notice; continued use after the change takes effect constitutes acceptance.

You are responsible for any taxes associated with your subscription, other than taxes on our net income.

12A. Processed-Audio Minutes, Minute Packs & Usage Remedies

Plans that include Continuous Walkthrough include a monthly allowance of processed-audio minutes. Included minutes reset at the start of each billing cycle and unused included minutes do not roll over. Additional minute packs may be purchased; purchased minute-pack balances do not expire while your account remains open, and are consumed only after your included monthly minutes are used.

Usage remedies. If you believe minutes were charged due to an accidental or runaway recording, contact support@sitebriefapp.com. Our standard remedy is a minute credit to your account, determined from the session's stored usage record. Monetary refunds for minute usage are not provided, except that we may refund a purchased minute pack where the pack was purchased within forty-eight (48) hours after the affected session and at least eighty percent (80%) of the pack remains unused; minute packs purchased through Apple or Google in-app purchase are refunded through the applicable store's refund process rather than by SiteBrief directly. Resetting or re-issuing a plan's included monthly minutes is not an available remedy. One-time documentation purchases (such as evidence or export packages), where offered, are consumed on delivery and are non-refundable once generated, except as required by applicable law or the applicable app store's policies.

13. Data Retention & Intentional Photo Deletion

Plans with extended retention (e.g., Premium) retain project photos and clips for ninety (90) days after a project is marked "Completed" instead of 14 days; the same export responsibility applies before that window closes. Continuous Walkthrough raw transcripts are retained for ninety (90) days after the walkthrough is assembled and are then permanently deleted; the generated report and its records are unaffected.

Signed sign-off records (the frozen sign-off PDF and its verification data) are retained for a minimum of seven (7) years from the date of sign-off. Upon account termination, your other data may be retained for up to 90 days before permanent deletion, except that signed sign-off records may be retained for the full retention period above (or longer) to preserve the integrity of records already delivered to your clients and as required by law. SiteBrief is a documentation tool, not a system of record for your business — you are responsible for maintaining your own backups of anything you need.

14. Intellectual Property & Feedback

SiteBrief and all associated trademarks, logos, software, and platform design are the exclusive property of SiteBrief LLC. Nothing in these Terms grants you any right to use our intellectual property without express written permission. If you send us feedback or suggestions, we may use them without restriction or compensation.

15. Copyright Complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to support@sitebriefapp.com with the subject "DMCA Notice," including identification of the work, the infringing material, your contact information, a good-faith statement, and your physical or electronic signature. We may remove content and terminate repeat infringers.

16. Third-Party Services & App Stores

The Service depends on third-party providers (including hosting, authentication, SMS delivery, transcription, AI, and payment processors). We are not responsible for the acts, omissions, or outages of third-party providers, or for third-party websites linked from the Service.

QuickBooks Online integration. Where available, you may connect your Intuit QuickBooks Online account to have SiteBrief create draft invoices from signed-off projects. By connecting, you authorize SiteBrief to access your QuickBooks company data as needed to provide the integration, and your use of QuickBooks remains governed by Intuit's own terms and privacy policy. Invoices are created as drafts only — SiteBrief does not send invoices to your clients, record payments, or provide accounting, tax, or bookkeeping advice, and you are solely responsible for reviewing, correcting, finalizing, and sending any invoice. You may disconnect the integration at any time in Settings.

If you downloaded the app from the Apple App Store or Google Play, these Terms are between you and SiteBrief LLC only — not with Apple or Google. Apple and Google have no obligation to provide maintenance or support and are not responsible for any product claims, IP claims, or legal compliance relating to the app. Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-party list.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT SMS MESSAGES WILL BE DELIVERED; THAT DATA WILL NOT BE LOST; THAT AI-GENERATED CONTENT WILL BE ACCURATE; OR THAT ANY RECORD WILL ACHIEVE ANY PARTICULAR LEGAL EFFECT OR OUTCOME IN ANY DISPUTE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SITEBRIEF LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE — INCLUDING WITHOUT LIMITATION DISPUTES WITH YOUR CLIENTS, DELETED PHOTOS, UNDELIVERED MESSAGES, INACCURATE AI CONTENT, OR UNAUTHORIZED ACCESS TO YOUR DATA — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SITEBRIEF IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN SUCH CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. THE LIMITATIONS IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN YOU AND SITEBRIEF. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

19. Indemnification

You agree to defend, indemnify, and hold harmless SiteBrief LLC, its officers, members, employees, contractors, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms or any law; (d) your violation of any third-party right, including privacy, publicity, and intellectual property rights; (e) SMS messages sent to any phone number you provided, including claims under the TCPA or similar laws; (f) any dispute between you and your clients or any other third party; and (g) any person appearing in or affected by photos or recordings you capture. We reserve the right to assume the exclusive defense of any matter subject to indemnification, at your expense, and you agree to cooperate.

20. Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate your access at any time, with or without cause or notice, including for violation of these Terms, non-payment, legal risk, or extended inactivity. Upon termination, your license to use the Service ends immediately. Sections that by their nature should survive termination (including Sections 8, 10, and 13–24) survive.

21. Force Majeure

SiteBrief is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government action, utility or telecommunications failures, carrier filtering or outages, or failures of third-party service providers.

22. Dispute Resolution — Binding Arbitration & Class Action Waiver

(a) Informal resolution first. Before filing any claim, you agree to contact us at support@sitebriefapp.com with a written description of the dispute and to negotiate in good faith for at least 60 days. Most disputes can be resolved this way.

(b) Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Rules for business accounts), before a single arbitrator. The Federal Arbitration Act governs this section. The arbitration shall be conducted in Travis County, Texas, or, at your election, by videoconference or telephone. Judgment on the award may be entered in any court of competent jurisdiction.

(c) Class action and jury waiver. YOU AND SITEBRIEF EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. All disputes must be brought in the parties' individual capacities only, and the arbitrator may not consolidate more than one person's claims. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the waiver shall remain enforced for all other claims.

(d) Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service.

(e) Mass filings. If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the parties agree the demands shall be resolved in staged batches under the AAA's mass-arbitration procedures then in effect.

(f) 30-day opt-out. You may opt out of this arbitration agreement (but not the rest of these Terms) by emailing support@sitebriefapp.com with the subject "Arbitration Opt-Out" or "Exclusión de Arbitraje," your name, and your account email, within 30 days of first accepting these Terms. You may write in English or Spanish.

(g) Time limit on claims. To the extent permitted by law, any claim arising out of the Service must be filed within one (1) year after the claim arose, or it is permanently barred.

23. Governing Law & Venue

These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict of law principles. For any dispute not subject to arbitration under Section 22, the state and federal courts located in Travis County, Texas shall have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.

24. General Provisions

• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and SiteBrief regarding the Service.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries except as stated in Section 16.
• Notices. We may provide notices by email, SMS, or in-app notification.

25. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes via email or in-app notification at least 14 days before they take effect where practicable. Continued use of SiteBrief after changes take effect constitutes acceptance of the updated Terms. If you do not agree to updated Terms, stop using the Service and request account deletion.

26. Contact

SiteBrief LLC
5900 Balcones Drive, Ste 100
Austin, TX 78731
Email: support@sitebriefapp.com